Warranty Policy

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This Warranty Policy applies to LED display products (hereinafter referred to as “Products”) purchased directly from OneDisplay Ltd. (hereinafter referred to as “OneDisplay”) and within Warranty Period. Any products not purchased directly from OneDisplay do not apply to this Warranty Policy.

The warranty period shall be in accordance with the specific sales contract. Please make sure valid warranty documents are in safekeeping.

Products shall be installed and used strictly aligned with the Installment Instructions and Cautions for Use stated in the product manual. If Products have defects of quality, materials, and manufacturing during normal use, OneDisplay provides warranty service for Products under this Warranty Policy.

Online Remote Free Technical Service The remote technical guidance is provided through instant messaging tools such as telephone, mail, and other means to help solve simple and common technical problems. This service is applicable for technical problems including but not limited to the connection issue of signal cable and power cable, system software issue of software use and parameter settings, and replacement issue of the module, power supply, system card, etc.

Return to Factory Repair Service
a) For problems of Products that cannot be solved by online remote service, OneDisplay will confirm with the customers whether to provide returning to the factory repair service.
b) If factory repair service is needed, customer shall bear the freight, insurance, tariff and customs clearance for return delivery of the returned products or parts to OneDisplay’s service station. And OneDisplay will send back the repaired products or parts to customer and only bear one-way freight.
c) OneDisplay will reject unauthorized return delivery via pay upon arrival and will not be liable for any tariffs and custom clearance fees. OneDisplay shall not be held liable for any defects, damages or losses of the repaired products or parts due to transportation or improper package.

Provide On-site Engineer Service for Quality Issues If necessary, OneDisplay will send the engineer to help with local installation and maintenance guidance. Still, the client should bear all the expenses incurred for the after-sales technical service, including visa fees, boarding fees, meals, transportation fees, and so on. The client should also take full charge of the engineers’ visa arrangement.

No warranty liability shall be assumed by OneDisplay for defects or damages due to the following conditions:

1.Unless written agreed otherwise, this Warranty Policy does not apply to consumables, including but not limited to connectors, networks, fiber optic cables, cables, power cables, signal cables, aviation connectors, and other wire and connections.

2.Defects, malfunctions or damages caused by improper use, improper handling, improper operation, improper installation/disassembly of the display or any other customer misconduct. Defects, malfunctions or damages caused during transportation.

3.Unauthorized disassembly and repair without permission of OneDisplay.

4.Improper use or improper maintenance not in accordance with the product manual.

5.Man-made damages, physical damages, accident damages and product misuse, such as component defect damage, PCB board defect, etc.

6.Product damage or malfunction caused by Force Majeure Events, including but not limited to war, terrorist activities, floods, fires, earthquakes, lightning, etc.

7.The product shall be stored in a dry, ventilated environment. Any product defects, malfunctions or damages caused by storage in an external environment that does not comply with the product manual, including but not limited to extreme weather, humidity, salt haze, pressure, lightning, sealed environment, compressed space storage, etc.

8.Products used in conditions not meeting product parameters including, but are not limited to lower or higher voltage, extreme or excessive power surges, improper power conditions.

9.Defects, malfunctions, or damages caused by non-compliance with technical guidelines, instructions, or precautions during the installation.

10.Natural loss of brightness and color under normal conditions. Normal degradation in the performance of the Product, normal wear and tear.

11.Lack of necessary maintenance.

12.Other repairs not caused by product quality, design, and manufacturing.

13.Valid warranty documents cannot be provided. Product serial number is torn or damaged. Product shell or other external parts are damaged.

14.Repairs after Warranty Period.

15.Products which have too significant damages caused by mishandling, accidents, improper maintenance, and failure to comply with product manual to be prepared.

Remote Service Process Submit service requirements through website, email, telephone and other service channels of OneDisplay with contract number. Specific content of the service and contact information shall be provided.

Product Return to Repair Process Submit service requirements through the website, email, telephone and other service channels of OneDisplay with contract number. Packing list of the returned product and postal information to receive the repaired product shall be provided.

Customer instructions:

1.Shall provide a brief fault report (can be attached to the surface of the repaired item)

2.Shall provide packing list (including contract number, model and quantity of the repaired item)

3.Shall provide receipt postal information (company name, address, consignee, contact information, etc.)

4.To avoid damages of the returned products during transportation, please be cautious about the package and protection of the products. OneDisplay is not responsible for any damages to the returned products or parts during delivery.

On-site Engineer Service Process Submit service requirements through the website, email, telephone and other service channels of OneDisplay with contract number. Service content, site address, contact information, and visa application information shall be provided.